01Monitor
Device monitoring
Real-time CPU, memory, disk, battery, network. 60-second heartbeat. 30-day metric history per device.
Platform
Everything your MSP needs.
One console.
From remote monitoring to patching, ticketing, and reporting — built for technicians who manage real fleets.
Platform modules
One control plane.
Monitoring, patching, ticketing, and client operations — scroll the stack.
Device monitoring
Real-time CPU, memory, disk, battery, network. 60-second heartbeat. 30-day metric history per device.
Included in Allocentra
02Act
Patch management
Patch policies, scheduled deploy windows, bulk approve, and agent-driven installs.
03Act
Ticketing & helpdesk
Priorities, SLAs, escalation. Internal notes and client-facing replies.
04Monitor
Smart alerting
Configurable thresholds and escalation rules (Growth+). Email and in-app notifications.
05Monitor
Security posture
Antivirus, firewall, BitLocker keys, and security checks reported by the agent.
06Operate
Reports & analytics
Scheduled client-facing reports. Patch compliance, uptime, asset summaries.
07Operate
Client management
Managed clients, contacts, SLA policies, and IT contracts (Growth+).
08Act
Remote actions
Install software, push patches, restart services, run scripts from the device row.
09Monitor
Asset inventory
Hardware spec, installed software, and serial numbers from agent inventory.
10Operate
IT documentation
Client runbooks, structured environment records, and portal-ready knowledge.
11Act
SLA tracking
Per-client SLAs with breach alerts. First-response and time-to-resolve targets.
12Operate
Client portal
Self-service ticket submission and tracking — clients see their tickets only.
13Extend
Audit logs
Every action, every user. Search, filter, export. Full accountability trail.
14Extend
Webhooks & automations
Fire webhooks on any event and build ticket automation rules.
15Extend
Role-based access
Admin, technician, and viewer roles. Scale plan adds SSO enforcement.
16Extend
Integrations
Outbound webhooks to Slack, Microsoft Teams, or any endpoint, plus email-to-ticket inbox.
Monitoring
Telemetry that's actually live.
60-second heartbeat from Windows, macOS, and Linux agents. Fleet view with online/offline status, patch compliance, and agent version management.
Patching
Patches without panic.
OS patching on Windows, macOS, and Linux. Schedule maintenance windows, bulk approve, and track per-client compliance with patch health grades.
Helpdesk
Tickets, ranked by what matters.
Sort by SLA, priority, or assignee. Internal comments stay internal. Email-to-ticket and client portal included.
Reports
Scheduled client reports, no extra tool.
Patch compliance, uptime, and asset summaries as branded PDFs — scheduled per client and delivered automatically.
Client report builderMonthly
Zezwe ICTOperations summary · PDF ready
Patch compliance95
Uptime99.3%
Tickets closed133
Assets tracked413
Replace 5+ tools. Pay for one.
A typical MSP runs an RMM, a PSA, a patcher, an alerter, and a client-portal SaaS. Each charges per device. Allocentra charges per technician.
See it run on your fleet.
Book a demo with our team — we'll map Allocentra to your workflows.