Platform
From remote monitoring to patching, ticketing, and reporting, built for technicians who manage real fleets.
| Device | Client | CPU | Status |
|---|---|---|---|
| WS-ATX-014 | Northwind | CPU spike | |
| LT-MR-021 | Hartfield | Healthy |
Platform modules
Monitoring, patching, ticketing, and client operations — scroll the stack.
Real-time CPU, memory, disk, battery, network. 60-second heartbeat. 30-day metric history per device.
Real-time CPU, memory, disk, battery, network. 60-second heartbeat. 30-day metric history per device.
Patch policies, scheduled deploy windows, bulk approve, and agent-driven installs.
Priorities, SLAs, escalation. Internal notes and client-facing replies.
Configurable thresholds and escalation rules (Growth+). Email and in-app notifications.
Antivirus, firewall, BitLocker keys, and security checks reported by the agent.
Scheduled client-facing reports. Patch compliance, online status, asset summaries.
Managed clients, contacts, SLA policies, and IT contracts (Growth+).
Install software, push patches, restart services, run scripts from the device row.
Hardware spec, installed software, and serial numbers from agent inventory.
Client runbooks, structured environment records, and portal-ready knowledge.
Per-client SLAs with breach alerts. First-response and time-to-resolve targets.
Self-service ticket submission and tracking — clients see their tickets only.
Every action, every user. Search, filter, export. Full accountability trail.
Fire webhooks on any event and build ticket automation rules.
Admin, technician and read-only viewer roles. Scale plan adds SSO enforcement.
Outbound webhooks to Slack, Microsoft Teams, or any endpoint, plus email-to-ticket inbox.
Monitoring
60-second heartbeat from Windows, macOS, and Linux agents. Fleet view with online/offline status, patch compliance, and agent version management.
Patching
OS patching on Windows, macOS, and Linux. Schedule maintenance windows, bulk approve, and track per-client compliance with patch health grades.
Helpdesk
Sort by SLA, priority, or assignee. Internal comments stay internal. Email-to-ticket and client portal included.
Reports
Patch compliance, online status, and asset summaries as branded PDFs, scheduled per client and delivered automatically.
A typical MSP runs an RMM, a PSA, a patcher, an alerter, and a client-portal SaaS. Each charges per device. Allocentra is priced per technician, with generous endpoints included. You only pay for extra endpoints if you go past your allowance.
Book a demo with our team and we'll map Allocentra to your workflows.
