Fair Use Policy

This Fair Use Policy explains how Allocentra (Pty) Ltd counts the endpoints and technicians on your plan, so your bill is predictable and fair. It forms part of our Terms of Service.

An endpoint is a device running the Allocentra agent. An endpoint is active when its agent has checked in at least once in the last 7 days.

The billable endpoint count for a billing period is the peak daily active count in that period: we count active endpoints once a day and use the highest daily figure.

Endpoints above your plan allowance are charged at the per-endpoint rate shown on the pricing page for your plan. All prices exclude VAT.

An agent that has not checked in for 30 days or more is stale. Stale agents never count towards your active or billable endpoints. You can remove stale agents from the agents page at any time.

[Placeholder: which user roles count as technicians, and how extra technicians are billed.]

[Placeholder: limits on scripting, remote sessions, storage and API use that protect the service for every customer, and how we contact you before taking any action.]

[Placeholder: notice period for changes, and how tenant admins accept a new version.]

Questions about this policy: legal@allocentra.co.za.